At GalaGownsusa, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return it within 30 days of the delivery date for a full refund or exchange, provided that the item is in its original condition and packaging.

**Eligibility for Returns:**
– Items must be unworn, unwashed, and in their original packaging with all tags attached.
– Custom or personalized items are not eligible for returns unless there is a defect or error on our part.

**Return Process:**
1. Contact our customer service team at [email protected] or call us at 979-942-6110 to initiate your return.
2. We will provide you with a return authorization and instructions on how to send your item back to us.
3. Pack the item securely and include your original receipt or proof of purchase.

**Refunds:**
– Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
– Please note that shipping costs are non-refundable.

**Exchanges:**
– If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

For any questions regarding returns or exchanges, please contact us at [email protected] or call 979-942-6110. Thank you for shopping with GalaGownsusa!